A deposit marked “pending” is not the same as one that has been completed: the first may still be awaiting action from a bank or payment provider, while the second should have a confirmed transaction record. That difference matters when your Degencity balance has not changed, because repeating a payment too soon could leave you with two transactions to track.
If money appears to have left your account but has not reached your casino balance, check the payment status before trying again. Review the official Degencity site at https://degencity1.co.nz, sign in through the usual route, and compare the casino transaction history with your bank or payment app. The aim is to find where the payment is waiting, not to guess at a cause or send another deposit.
Direct answer: check the transaction before making another deposit
A missing deposit usually has one of three explanations: the payment is still processing, the payment was declined or reversed, or the provider shows a completed payment that has not been credited to the casino account. The status shown by the bank or payment service is useful, but it does not always confirm that Degencity has received and matched the funds.
Start by noting the amount, date and time, payment method, and any transaction reference. Then check the casino cashier or account history for a matching entry. If the casino shows no credit and your payment provider shows the transaction as completed, keep the reference and contact Degencity support rather than paying again. Never send passwords, full card details, or security codes in a support message.
Three checks to identify what happened
1. Check whether the payment is pending, completed, or reversed
Open the payment provider’s transaction list and read the status, not just the available balance. A temporary reduction in available funds can be a pending authorisation rather than a settled payment. Banks and payment services may display these differently, so check the transaction details or ask the provider if the wording is unclear.
If it is pending, allow the provider’s stated processing time to pass before taking further action. Do not assume that a pending entry means the casino has received the money. If the transaction is marked declined, cancelled, or reversed, check whether the funds have returned and whether the provider gives a reason. A declined attempt should not be repeated until you understand the cause and confirm that no authorisation is still open.
2. Match the payment details with your Degencity account
Confirm that you are signed in to the account you intended to fund. Compare the amount and timestamp in your payment history with the deposit record in the casino account; time zones can make entries appear under a different date. Check for a separate pending or failed entry as well as the visible balance, and refresh or sign out and back in once before concluding that the balance has not updated.
Also check that the payment method and account details were entered correctly and are permitted for your account. Use only methods currently displayed in the Degencity cashier and follow the instructions shown there. Do not rely on an old guide, another player’s experience, or a payment option that is not offered to you. If you used the wrong account or entered incorrect details, contact support and the payment provider for advice instead of attempting to correct it with another transfer.
3. Compare the provider’s record with the casino transaction history
Use the two records together. If both show a pending payment, waiting for the stated processing window is generally the sensible next step. If the provider shows a reversal or refund, monitor the original payment method for the return and ask the provider about its timeframe. If the provider says the payment is completed but the casino history has no corresponding credit, the records do not match and support should investigate.
| What you see | What to do next |
|---|---|
| Provider shows pending | Wait for its processing window; do not repeat the deposit. |
| Provider shows declined or reversed | Check the return of funds and ask the provider if the status is unclear. |
| Provider says completed; casino shows no credit | Save the reference and contact Degencity support. |
| Casino history shows a credit; balance looks unchanged | Refresh the account and check the displayed balance and transaction time. |
When to contact support
Contact Degencity support if the payment provider confirms completion, the expected processing period has passed, and the casino account still shows no matching credit. You should also ask for help if you see duplicate transactions, an unexpected charge, a payment linked to the wrong account, or a status that neither the provider nor the casino can explain. For a bank-card payment, contact the bank as well if it disputes the transaction status or you suspect an unauthorised charge.
Include the amount, currency, date and approximate time, payment method, provider status, and transaction reference. A cropped screenshot can help if it shows the relevant status and reference, but conceal account numbers, card details, balances unrelated to the issue, and one-time codes. Never share your password. Keep the original records until the matter is resolved, and do not make repeated deposits while an earlier payment is unresolved.
Important limitation
Processing times, available payment methods, and account checks can differ by provider and by the details of an individual transaction. A bank’s “completed” label may describe its side of the payment, not the point at which the casino has matched the funds to your account. This guide cannot verify a transaction or guarantee a credit timeframe; only the payment provider and Degencity support can check their respective records. Use the current cashier instructions and support options on the official site, and avoid sharing sensitive information with unofficial accounts or third parties.
Decision rule
Pending: wait and do not pay again. Declined or reversed: confirm the funds’ return with the provider. Completed but not credited after the stated window: send the transaction reference to Degencity support and keep the provider’s record.
